“Consumers deserve to get what they pay for,” [Tom Wheeler,Federal Communications Commission] said in a statement, adding that a number of smaller DSLs have failed to live up to customers’ expectations. “To be clear, what we are doing right now is collecting information, not regulating. […] Customers want transparency. They want answers. And so do I.” What the chairman did not mention was that many customers have already started looking for the answers on their own. Testing their own Internet speed, many Netflix users have found that they exist in a kind of gray area between the ideal service and not being able to load their programs. – Jeff Stone, International Business Times http://ift.tt/1lHBHUv