Netflix says it lost customers thanks to slow streaming on Comcast

Why did Netflix decide to cave in and pay Comcast for a better direct connection to its network? Because apparently slow Netflix streaming on Comcast was costing the company customers. […] “For many subscribers, the bit rate was so poor that Netflix’s streaming video service became unusable,” Netflix told the FCC. “Some of them canceled their Netflix subscription on the spot, citing the unacceptable quality of Netflix’s video streams and Netflix’s inability to do anything to change the situation… We had to do something to make the congestion stop.” – Brad Reed,BGR
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