The former head of Engadget, founder of GDGT, and now product dude at AOL, [Ryan Block] probably knows exactly why he wants to cancel his Comcast service and, presumably, he’s not going to tell you or a Comcast service rep who refuses to take “No” for an answer. But when he called to cancel his service over the phone and prepare the return of his cable card, the rep refused in the worst way possible. – John Biggs, TechCrunch

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