Ofcom tells mobile networks to sort out their customer service

photo: Kevin Foy, Alamy

Ofcom has an appetite to do its job and hold the telecoms industry to account. Already, the regulator has penalized a number of mobile networks over their handling of customer complaints. Three UK was fined £250,000 ($388,037.50) in October 2014, followed by EE to the tune of £1 million earlier this summer. Ofcom is now in the middle of a third investigation, this time with Vodafone, over the way it’s been dealing with customer disputes. – Nick Summers, Engadget