CableOne Brags It Provides Worse Service to Bad Credit Customers

Turning away bad credit customers is certainly nothing new, but this week cable operator Cable ONE admitted that the company actually gives worse customer service to customers with low FICO scores. Speaking at the JPMorgan Global Technology, Media and Telecom Conference Cable One CEO Thomas Might crowed that the company has implemented a “very rigorous FICI credit scoring process” on its video customers since 2013 that involves somehow flagging the accounts so that company support representatives don’t spend as much time on support with those users as they otherwise would. – Karl Bode, DSLReports http://ift.tt/1TN8hnM