FCC fines Comcast $2.3 million for shady billing practices

In addition to the fine, Comcast will also adopt new policies requiring it to get proper authorization from customers before billing for new services or equipment. More specifically, the company will send out clearly labeled order confirmations separate from bills that explain any new items. Comcast will also allow subscribers to block the addition of anything new to their accounts. The company must also revise how it handles billing disputes and refunds “in a standardized and expedient fashion” and adopt a method that “limits adverse action” (late fees, collections, etc.) while a charge is being investigated. – Billy Steele, Engadget http://engt.co/2eopFlM