Tag Archives: American Customer Satisfaction Index

Subscribers Still Hate Their Cable And Broadband Providers – Study

Subscription Television Services and Internet Service Providers (often the same companies) were tied with a benchmark score of 63 — making them by far the lowest rated of all industries in the annual survey of 70,000 customers. They’re right behind the US Postal Service and Fixed Line Telephone Services, with scores of 69. […] Subscription TV’s group score was down 3.1% from last year. Time Warner Cable was at the bottom, down 9% to 51 […] Comcast saw the biggest drop, falling 10% to 54 — tying the low score it hit in 2008. Charter Communications, now in the process of buying TWC, was up 5% to 63. – David Lieberman, Deadline Hollywood