T-Mobile agrees to help users accurately test for reduced data speeds
T-Mobile will begin giving its customers clearer information about when they’re placed on reduced data speeds. Under a new agreement with the Federal Communications Commission, T-Mobile will provide customers with a link to a speed test when they’re placed on reduced data speeds so that they can accurately see what kind of service they’re getting. The updated policy was announced today and will go into effect within 60 days. […] T-Mobile will take a number of other actions to clarify its reduced speed policies. T-Mobile already sends customers a text message to inform them when they’ve used up their high-speed data allotment and are being moved onto reduced speeds, and it’ll modify the language in those messages to note that some speed tests only show full network speeds. The messages will also better explain what type of speeds customers can expect. T-Mobile will also update its website to better explain its speed test policies and will provide a button on customers’ phones that will direct them to an accurate test. – Jacob Kastrenakes,The Verge
(Full Story: http://ift.tt/1v5xcFm )
You must be logged in to post a comment.