AT&T Employee Says Company Turns “Blind Eye” To Lying Customer Service Reps
Okay, so you’ve been promised a discount or some other benefit from the rep, but it doesn’t show up on your bill because it was a false promise. Maybe you were smart and got the rep’s ID so you can hold them accountable for this failure, but the insider says it isn’t so. Having the ID number, says the rep, “does not help, as every account is noted with the ID of the rep, and management does nothing to discourage the reps’ behavior (as the manager’s pay also is negatively affected by each disconnect their rep does).” – Chris Morran, The Consumerist
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